Just call us or update the appointment in your online account. You may make changes up to 24 hours before appointment without incurring a charge. No cancellation fee if you cancel or re-schedule at least 24 hours before your appointment. If you cancel your cleaning within 24 hours of the scheduled time, we have to charge you a cancellation fee of BGN 50. We understand there may be times when you have a change of plans, but we reserve a time and resources especially for you. We appreciate your understanding.
How can I pay? - What is the procedure?
All client accounts on the site have the ability to pay bills using a bank card. However, if you want to pay in cash, just report it to our office. To sign the contract and specify the scope and type of cleaning work, our employee will visit the object free of charge at a convenient time for you. After signing the contract and approving the estimate, a fixed advance of BGN 50 is paid. The remaining amount under the contract is paid after the completion of the work and the signing of the acceptance certificate. We never see your bank card or bank information, which helps keep your information safe.
Is my card information secure?
Yes, it is! We have three levels of security. First, our booking page is protected by advanced SSL validation. Secondly, our booking form has its own level of 256-bit security. Third, our payment technology is provided by Stripe. Their SSL-encrypted PCL-compliant system is completely secure and trusted by companies around the world. You can read more about them on the website stripe.com. In addition, our system does not store credit card numbers. Rest assured, we take security very seriously.